Privacy Policy

Who We Are

The Knight of Notting Hill is a pub, restaurant, and hotel located at 139 Ladbroke Grove, London W10 6HJ. We serve food and drinks, host live music and events, and offer guest rooms for overnight stays.

For any questions about this policy or how we handle your data, please contact us using the details at the end of this page.

Information We Collect

Depending on how you interact with us, we may collect the following information:

• Table reservations: name, email address, phone number, booking date and time, number of guests, booking purpose, and any special requests you provide.
• Room bookings: name, contact details, stay dates, guest information, and payment-related details where applicable.
• Contact enquiries: name, email, phone number, and the content of your message when you reach out via our website or email.
• Marketing preferences: your email address and consent choices if you opt in to receive news about events, offers, and promotions.
• Website usage: anonymised analytics data such as pages visited, device type, and general location, where you have accepted cookies.
• In-venue information: CCTV footage for the safety and security of guests and staff, and till or payment records when you purchase food or drinks on site.

How We Use Your Information

We use your personal information to:

• Confirm, manage, and communicate about table and room reservations.
• Respond to enquiries and provide customer support.
• Send booking confirmations, reminders, and important service updates.
• Send marketing communications about events, menus, and offers, only where you have given consent.
• Improve our website, guest experience, and hospitality services.
• Maintain security in and around our premises, including through CCTV where appropriate.
• Meet legal, regulatory, and accounting obligations relating to our business.

Legal Basis for Processing

Under UK data protection law, we process your information on the following bases:

• Contract: to fulfil table bookings, room reservations, and other services you request.
• Consent: for marketing emails and non-essential cookies, where you can withdraw consent at any time.
• Legitimate interests: to operate and promote our pub safely and effectively, prevent fraud, and improve our services.
• Legal obligation: where we must retain certain records for tax, licensing, or regulatory purposes.

Sharing Your Information

We do not sell your personal data. We may share information with trusted third parties only where necessary, such as:

• Booking, payment, or email service providers that help us run reservations and communications.
• Website analytics providers, where you have accepted analytics cookies.
• Professional advisers or authorities where required by law, licensing rules, or to protect our legal rights.

Any third parties we work with are required to handle your data securely and only for the purposes we specify.

Cookies & Website Tracking

Our website uses cookies to improve functionality and, with your consent, to understand how visitors use our site through tools such as Google Analytics.

When you first visit our website, you can accept or reject non-essential cookies. You can also change your preference at any time using the Cookie Settings link in the footer.

Essential cookies required for the website to function properly may still be used without consent.

Marketing Communications

If you choose to receive marketing from us — for example when booking a table or signing up for updates — we may email you about upcoming events, live music nights, seasonal menus, drinks offers, and special occasions at the pub.

You can unsubscribe at any time using the link in our emails or by contacting us directly. We will not send you marketing messages without your consent.

How Long We Keep Your Data

We keep personal information only for as long as needed for the purposes described in this policy, including:

• Reservation and enquiry records for a reasonable period after your visit or booking.
• Marketing consent records for as long as you remain subscribed, plus a short period after withdrawal.
• Financial and licensing records for the period required by UK law.
• CCTV footage for a limited period consistent with security needs and legal requirements.

Your Rights

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your data, where applicable.
• Object to or restrict certain types of processing.
• Withdraw consent for marketing or cookies at any time.
• Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data rights have been breached.

To exercise any of these rights, please contact us using the details below.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children

Our website and booking services are not directed at children under 16. We do not knowingly collect personal data from children without appropriate parental or guardian consent.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. The latest version will always be published on this page with an updated date.

Contact Us

If you have any questions about this Privacy Policy or how we use your personal data, please contact: